R499--Insurance Entry and Verification Buffer Support Services - CPAC [VA-26-00073096]

The Department of Veterans Affairs is seeking information from capable sources for a potential requirement for Insurance Entry and Verification Buffer Support Services supporting Consolidated Patient Account Center (CPAC) Revenue Operations (RO) nationwide. The services include labor, supervision, management, equipment, and other resources necessary to perform insurance entry and verification of VA patient insurance information in authorized VA healthcare systems for CPAC sites nationwide. The contractor will be required to provide services such as insurance entry and verification, eligibility verification, coordination of benefits, discrepancy resolution, rejected entry resolution, required reporting, and compliance with HIPAA, VA privacy, and VA information security requirements. The contractor will also be required to participate in Government-directed coordination calls, maintain required systems and portal access, and comply with VA policies and procedures. Some key points to consider: • The contractor will be required to provide services nationwide. • The contractor will be required to comply with HIPAA, VA privacy, and VA information security requirements. • The contractor will be required to participate in Government-directed coordination calls. • The contractor will be required to maintain required systems and portal access. • The contractor will be required to comply with VA policies and procedures.