Description
The State of Michigan’s Department of Health and Human Services is seeking a qualified Non‑Emergency Medical Transportation (NEMT) broker to administer Medicaid fee‑for‑service (FFS) transportation benefits for eligible beneficiaries in Wayne, Oakland, and Macomb counties, with a possible expansion to all Michigan counties. The broker will be responsible for coordinating rides, managing vendor relationships, ensuring compliance with Medicaid and HIPAA regulations, and meeting defined service‑level agreements. Proposals must include detailed technical approaches, pricing, key personnel, subcontractor disclosures, insurance, data‑security, and disaster‑recovery plans. The contract will be awarded to a responsive bidder that scores at least 400 technical points out of 500 and offers best value.
• Scope: Full‑service NEMT brokerage and administration for Medicaid FFS beneficiaries.
• Geography: Initial coverage of three major counties; potential statewide rollout.
• Mandatory deliverables: Statement of work, pricing schedule, insurance, SLA, HIPAA Business Associate Agreement, data‑security and disaster‑recovery documentation.
• Evaluation: Technical score (minimum 400) then price; preference may be given to qualified veteran‑owned firms.
• Timeline: Issue 27 Aug 2026 → Pre‑proposal meeting 14 Sep 2026 (optional) → Questions due 18 Sep 2026 → Proposal due 30 Oct 2026.
• Contract length & value: Not stated; typical state NEMT broker contracts run multiple years and range in the low‑to‑mid‑millions of dollars.