The City of Johnson City, Tennessee is procuring a consulting firm to provide full‑service project‑management and implementation‑support for the migration of its legacy utility‑billing system (LocalGov Zortec) to the new NextGen platform. The effort includes governance, risk management, stakeholder coordination, data‑migration planning, testing oversight, training, change‑management, go‑live coordination, and post‑implementation support for a utility‑billing environment serving roughly 45,000 water and sewer accounts. The contract is a fixed‑fee, nine‑to‑twelve‑month engagement awarded to Avero Advisors, with a competitive open‑competition process and an extended proposal deadline of April 15 2026.
• Scope covers full project‑management lifecycle (initiation, planning, execution, close‑out) but excludes software licensing or purchase.
• Project timeline: anticipated start June/July 2026; estimated duration 9‑12 months; hybrid onsite/remote work model.
• Evaluation criteria emphasize relevant experience (25 %), methodology (25 %), cost (20 %), and change‑management capability (10 %).