RFP 2020-11 Print Fulfillment Services

Covered California’s RFP 2020‑11 seeks a single vendor to provide comprehensive print‑fulfillment services supporting the agency’s outreach, education, and enrollment initiatives across the state. The contractor must manage large‑volume inventory printing, variable‑data on‑demand jobs, warehousing of at least 200 pallets, secure handling of PII/PHI, online storefront order processing for roughly 1,000 user accounts, and bulk mailing of up to 15 million envelopes annually. The award will fund up to $30 million over a three‑year base period, with potential extensions to a total of seven years, and includes a cost‑proposal scoring component weighted at 30 % of the overall evaluation. The solicitation emphasizes experience in large‑scale print production, secure data transfer (SFTP/SSH), NCOA/CASS certification, and California‑based facilities operational since 2011. • Core services: inventory printing, print‑on‑demand, kitting, storage, bulk and individualized mailing. • Data security: handling of PII/PHI via secure file transfer, compliance with state/federal privacy standards. • Performance metrics: ~15 million bulk envelopes, ~44 million emails, ~65 000 fact sheets/brochures, and seasonal spikes (Oct‑Jan). • Evaluation: technical (70 %) + cost (30 %) with optional proposer interviews; small‑business and DVBE preferences apply.