RFP #92340 - Managed Security Operations Center (SOC) Services

The University of Maryland Global Campus seeks a qualified vendor to deliver fully managed Security Operations Center (SOC) services, providing 24 × 7 × 365 monitoring, threat detection, incident response, reporting, and advisory functions for its global network of campuses and online environments. The contractor must meet stringent security certifications, maintain MBE participation, comply with Maryland living‑wage and EFT requirements, and be prepared to support the contract for an initial three‑year term with two optional one‑year renewals. • 24 × 7 × 365 security monitoring, threat detection, analysis, and incident response across > 175 global locations. • Required certifications: current ISO 27001 or SOC 2 Type II (plus optional ISO 27017, 27018, etc.). • Contract term: 3 years base, with two one‑year renewal options at UMGC’s sole discretion. • Mandatory deliverables include monthly operational reports, quarterly executive threat‑intelligence reports, and real‑time dashboards. • Must meet service‑level targets (MTTD, MTTR, false‑positive rate) and provide a Service Operations Manager as primary point of contact. • Requires adherence to Maryland MBE goal (≥ 3 % subcontracting), living‑wage rates (Tier 1), and electronic funds transfer for payments > $500 k. • Pre‑proposal virtual conference on Oct 29 2026; questions due by Nov 2 2026; final proposals due Nov 16 2026.