Pre-Employment/Promotional Testing for Emergency Communications

The City of Raleigh’s Emergency Communications Center is seeking a qualified vendor to deliver a comprehensive 911 pre‑employment and promotional testing software platform. The solution must assess core competencies of Public Safety Telecommunicator candidates—including map reading, reading comprehension, typing speed, data entry accuracy, multitasking, decision‑making, oral comprehension, mathematics, critical thinking, and memory recall—and may optionally include advanced assessments for promotion candidates such as written/oral communication, leadership, stress‑resilience, and strategic decision‑making. The software must be configurable, support customization of modules, pass/fail thresholds, and integrate with the City’s existing hiring workflow. Proposals are due 13 Nov 2026; evaluation will consider corporate experience, financial stability, project understanding, approach, team qualifications, and cost. The award is tentatively slated for 1 Dec 2026, with the contract term to be defined in the final agreement. • Provide a validated, multi‑modal assessment platform for 911 call‑taker hiring and promotion. • Include core competency tests (map reading, math, typing, data entry, multitasking, decision‑making, etc.). • Optional modules for written/oral communication, leadership, stress‑resilience, and strategic decision‑making. • Must allow agency customization of content, timing, and passing criteria. • Deliverables include software licensing, implementation support, training, and ongoing maintenance. • Evaluation weighted on experience (20), financial stability (20), project understanding (20), approach (15), team (10), and cost (15).