MCV Magazine Fulfillment Services

The State of Minnesota, Department of Natural Resources, is seeking a contractor to provide magazine fulfillment services for the Minnesota Conservation Volunteer (MCV) magazine. The contractor will be responsible for data entry, donation/payment processing, customer service, lettershop, e-commerce, and marketing reports. The contractor must also provide storage for MCV materials and manage the magazine's subscriber database. The contract will require the contractor to accommodate uneven order entry and donor recognition timelines, as well as provide web services, including e-commerce web order forms and secure payment processing. The contractor must also ensure that all web pages are accessible to people with disabilities and comply with Section 508 of the Rehabilitation Act of 1973. Some key tasks and deliverables include: - Providing full-service magazine fulfillment services for MCV - Accommodating uneven order entry and donor recognition timelines - Providing web services, including e-commerce web order forms and secure payment processing - Ensuring accessibility of web pages for people with disabilities - Managing the magazine's subscriber database and providing reporting capabilities - Providing customer service, including answering telephone, postal mail, and email inquiries - Processing donations and providing acknowledgement letters - Maintaining accurate records and providing data entry services.