Description
The Department of State is seeking a contractor to provide, install, operate, maintain, and support Next Generation (NextGen) passport personalization printers at all domestic passport issuance sites, centers, and associated support facilities. The effort is an IDIQ contract that will allow the government to issue multiple task orders for high‑capacity and low‑capacity printer units, consumables, warranties, software enhancements, relocation services, and optional consulting, shipping, and warehouse services. The contractor must meet stringent security, data‑safeguarding, and DEI compliance requirements, provide on‑site technicians, maintain a 24/7 service desk, and deliver regular status, earnings‑value, and quality reports.
• Provide up to 15 high‑capacity and 10 low‑capacity NextGen printers, including installation, integration, testing (factory, government, live‑production), and ongoing warranty support.
• Deliver consumables, software updates, and optional services such as consulting, shipping/storage, training, and printer de‑commissioning.
• Maintain full‑time on‑site technicians at each passport site, meet 95 % printer availability, and restore non‑operational printers within 4 hours.
• Comply with extensive FAR clauses, DEI clause 52.222‑90, cybersecurity supply‑chain risk management, and Department of State network‑extension security requirements (OpenNet).