Description
Gwinnett County is seeking a vendor to provide county‑wide, annual maintenance and support services for its entire fleet of computers, printers, scanners, servers, and peripheral devices. The contract covers more than 6,500 users and over 10,000 devices across more than 100 county facilities, requiring on‑site response within four hours, comprehensive preventive maintenance, parts and labor inclusion, and detailed reporting. The vendor must supply local staff with OEM certifications, maintain extensive insurance coverage, and deliver a fixed, all‑inclusive price for the initial term plus up to four optional one‑year renewals.
• Scope includes desktops, laptops, tablets, printers, scanners, servers, storage arrays, and mobile data terminals from major manufacturers (Apple, Dell, HP, etc.).
• Service requirements: 4‑hour on‑site response, 24/7 emergency replacement for outages > 8 hours, monthly KPI reporting, and quarterly scanner preventive maintenance.
• Vendor must provide local staffing capable of supporting > 6,500 users, hold certifications from HP, Dell, Panasonic, and pass background checks for access to sensitive county areas.