On-Demand Transportation Services

The Town of Miami Lakes seeks a qualified firm to operate an on‑demand transportation program that enhances mobility for residents, employees, and visitors while supporting the town’s sustainability and quality‑of‑life goals. The contractor will be responsible for providing flexible, scheduled and on‑call rides, managing a fleet of accessible vehicles, handling dispatch and scheduling, ensuring compliance with local regulations, and delivering high‑quality customer service. • Operate a responsive on‑demand ride service covering the entire town and surrounding areas. • Provide accessible vehicles for elderly, disabled, and special‑needs passengers. • Manage dispatch, scheduling, billing, and performance reporting in line with town standards. • Maintain vehicles, drivers, and safety compliance, and adapt services to meet sustainability objectives.