Provision of Merchant Processing Services on a Multi-Year Contract

Gwinnett County is seeking a single vendor to assume all merchant‑processing functions for the county’s agencies beginning January 1 2027. The scope includes credit and debit card processing, e‑check handling, provision of brand‑new PCI‑DSS compliant terminals at no cost, integration with multiple existing county systems (Civic Plus, Accela, iNovah, Oracle Fusion, UMax/Paymentus, Bluefin), and delivery of daily transaction files, charge‑back management, tokenization, and 24×7 support—everything with no additional fees to the county. The contract runs for one year with automatic renewal up to five years, includes strict insurance and compliance requirements, and will be evaluated primarily on technical merit (90 points) and cost (10 points). • Core services: credit/debit card and e‑check processing, multi‑MID support, managed‑service‑fee programs. • Equipment: supply of 175 new merchant terminals (no cost) and full transition assistance. • Integration & Security: mandatory Paymentus gateway, PCI‑DSS Level 1, P2PE, tokenization, daily reporting, and 15‑minute critical‑issue response. • Contract terms: 1‑year base term, up to 5‑year renewal, 30‑day termination‑for‑convenience, extensive insurance coverage, and no termination‑assistance fees.