RFP 27-01 Web Development & Support Services for MassArt.edu

The Massachusetts College of Art and Design seeks a vendor to provide ongoing web development, maintenance, and support services for its primary website, MassArt.edu. The contract is a fixed‑price, fee‑for‑service agreement for an initial one‑year term, with the possibility of two additional one‑year extensions. The vendor must demonstrate extensive experience with complex, content‑rich WordPress sites hosted on Pantheon, maintain WCAG 2.1 AA accessibility standards, and handle integrations with systems such as Localist, Slate, and Mailchimp. Services are billed on a time‑and‑materials basis, with monthly invoicing and immediate payment for any paid‑media advertising expenses. • Design, build, test, and deploy new web pages or applications within the MassArt.edu domain. • Provide ongoing maintenance, security patching, performance optimization, and accessibility remediation for a WordPress site (~3,655 pages). • Support integrations (Localist events, Slate admissions CRM, Mailchimp) and deliver analytics/SEO enhancements. • Respond to urgent requests within ~1 hour and critical incidents immediately, during business hours (8 a.m.–6 p.m. EST). • Submit a detailed pricing model, staffing plan, and three U.S. higher‑education references.