Provision of Merchant Processing Services on a Multi-Year Contract

Gwinnett County, GA is seeking a single vendor to assume all merchant‑processing services for the County beginning Jan 1 2027. The contract covers credit‑card, debit‑card, and e‑check processing, mandatory integration with existing county systems (Civic Plus, Accela, iNovah, Oracle Fusion, UMax/Paymentus, Bluefin), provision of brand‑new PCI‑DSS compliant terminals at no cost, and a full suite of reporting, charge‑back, tokenization, and security services—all delivered with 24 × 7 × 365 support and no additional fees. The agreement runs for one year with automatic renewal up to a total of five years, subject to termination rights for the County. Vendors must submit a technical proposal plus a separate cost proposal, meet extensive insurance requirements, and provide required affidavits. • Core services: credit/debit card and e‑check processing, managed‑service‑fee program, PCI‑Level 1 compliance, tokenization, daily transaction files. • Equipment: 175 new, never‑refurbished merchant terminals pre‑programmed and supplied at zero cost to the County. • Integration: API‑based real‑time or batch links to County’s existing platforms, including mandatory use of the Paymentus gateway. • Support: dedicated relationship manager, 15‑minute senior‑engineer response for critical issues, on‑site installation assistance, and full transition/exit assistance at no extra charge.