U009--Customer Service & Professional Skills Training

The Veterans Health Administration is conducting market research to identify qualified vendors that can provide a scalable, video‑based customer service and professional skills training solution. The solution must support instructor‑led, virtual, and blended delivery modes, include interactive scenario‑based content, and be licensed for use by VA personnel. Vendors must submit a capability statement, business size classification, SAM UEI, and any existing FSS/GSA contract numbers. This is a Sources‑Sought notice; no contract award will result from this posting. • Deliver licensed, interactive video‑based training modules covering customer service, communication, and soft‑skill topics. • Content must be adaptable for instructor‑led, virtual, and blended formats and include realistic workplace scenarios. • Provide a capability statement and company size/socio‑economic classification; responses are due by 15:00 MST on 23 Oct 2026.