Provision of Merchant Processing Services on a Multi-Year Contract

Gwinnett County is seeking a single vendor to assume and expand its county‑wide merchant‑processing program beginning January 1 2027. The contract covers credit‑card, debit‑card, and e‑check processing for all County departments, integration with existing County systems (Civic Plus, Accela, iNovah, Oracle Fusion, UMax/Paymentus, Bluefin), provision of new PCI‑DSS Level 1‑compliant terminals at no cost, and full‑service support including 24×7 help desk, charge‑back management, reporting, and transition assistance. The vendor must meet extensive insurance, cybersecurity, and compliance requirements, and submit both a technical proposal and a separate sealed cost schedule. The contract is a one‑year base term with automatic renewal up to a total of five years, unless the County terminates with proper notice. • Core services: credit/debit card and e‑check processing, multi‑MID support, tokenization, next‑day funding, and managed‑service‑fee programs. • Equipment: 175 new, never‑refurbished POS terminals (pre‑programmed, PCI‑DSS compliant) supplied at no charge to the County. • Integration & Security: mandatory Paymentus gateway, API‑based real‑time/batch integration with County applications, PCI‑DSS Level 1, P2PE, tokenization, and daily transaction file delivery by 8 AM EST. • Support & Transition: dedicated relationship manager, 24×7/365 support, 15‑minute senior‑engineer response for critical issues, and zero‑cost transition/exit assistance. • Evaluation: 90 points technical (qualifications, understanding, technical merit, implementation, references) + 10 points cost + optional 10‑point interview, total 110 points.