Project Align - Utility Organizational Readiness, Billing and Data Integrity, Water and Sewer Rate Study, and System Development Fee Study

The City of Lexington seeks an experienced consulting firm or multidisciplinary team to execute Project ALIGN, a comprehensive utility‑organizational‑readiness and financial‑strategy effort. The consultant will assess and redesign the City’s utility operating model, map end‑to‑end processes, develop policies and SOPs, improve billing data integrity, conduct a full water‑and‑sewer rate study, update system‑development fees, and create a sustainable storm‑water billing framework. Deliverables include actionable reports, editable process maps, policy drafts, financial models, data‑cleanup support, training, and transition plans, with an emphasis on implementation rather than a pure study. • Scope covers electric, natural gas, water, sewer, stormwater, sanitation billing, finance, IT, and customer service functions. • Required outputs: current/future state process maps, policy/SOP inventories, billing data validation, rate‑setting models, storm‑water fee analysis, and implementation support. • Anticipated start: November 2026; contract length not specified. • Evaluation based on approach, experience, personnel qualifications, technical expertise, and cost. • Submission deadline: 4 PM Nov 2 2026; questions due Oct 26 2026.