Provision of Merchant Processing Services on a Multi-Year Contract

The County of Gwinnett is seeking a single vendor to assume all merchant‑processing functions for its various departments beginning January 1 2027. The contract covers credit‑card, debit‑card, and e‑check processing, requires provision of new never‑refurbished PCI‑DSS Level 1 compliant terminals at no cost, full integration with existing county systems (Civic Plus, Accela, iNovah, Oracle Fusion, UMax/Paymentus, Bluefin), and comprehensive support services—including 24×7 support, rapid incident response, and transition assistance—without additional fees. The award will be based on technical merit (90 points) and cost (10 points), with an optional interview phase. The term is one year with automatic renewal up to five years, subject to termination rights. • Core services: credit/debit card and e‑check processing, tokenization, PCI‑DSS Level 1 compliance, daily transaction file delivery. • Equipment: 175 new merchant terminals (no cost to County), pre‑programmed, PCI‑DSS compliant. • Integration: required API/batch connections to County’s existing platforms; Paymentus gateway mandatory. • Support: dedicated relationship manager, 24×7/365 support, 15‑minute senior‑engineer response for critical issues, transition assistance at no extra cost. • Evaluation: Technical (90 pts) + Cost (10 pts) + optional interview (10 pts).