Transportation Management Center Operations

TDOT seeks a qualified contractor to operate, staff, and manage the State’s four Transportation Management Centers (TMCs) on a 24/7/365 basis for a five‑year term. The contractor must provide primary monitoring services, on‑call and remote support, develop a training and certification program, implement an ISO‑9001‑compliant Quality Management System, and deliver monthly and annual performance reports. Staffing minima are prescribed for project managers, operations managers, shift supervisors, and technicians, with optional on‑call and Smart‑Corridor services billed hourly. The contract includes a $150,000 start‑up payment and a total liability ceiling of $27.815 million. • Operate four statewide TMCs 24/7 with required staffing levels and on‑call coverage. • Deliver training, certification, QMS implementation, and comprehensive performance reporting. • Provide optional on‑call and remote services billed at hourly rates; start‑up phase covered by a fixed $150 k payment. • Fixed‑price annual lump‑sum for core services; contract term five years with possible extensions.