Cloud-Based Printing Services

The University of Massachusetts Boston Division of Information Technology seeks a qualified vendor to replace its campus‑wide print infrastructure with a cloud‑based “Print Anywhere” solution. The contract will include leasing of 18 high‑volume print stations and scanners, provision of all consumables (toner, paper, parts) at no cost to the university, ongoing bi‑annual on‑site maintenance, and support response times of 4 hours (high priority) to 72 hours (low priority). The solution must integrate with the university’s BeaconCard ID system, LMS platforms (Blackboard, Canvas), and major cloud storage services (Google Drive, OneDrive, Dropbox, Box). The award will be a fixed‑price, multi‑year (approximately three‑year) contract, with separate pricing for per‑print fees (mono/color, simplex/duplex) and equipment lease rates. • Provide 18 branded, accessible print stations plus spare units, all capable of secure “Print Anywhere” release. • Supply and manage all consumables, maintain inventory, and deliver a real‑time status dashboard. • Deliver managed services: bi‑annual on‑site maintenance, defined incident response times, on‑site technician within 2 business days, and quarterly performance reports. • Ensure PCI‑DSS compliance, privacy safeguards for personal data, and adherence to the university’s non‑negotiable contract terms.