RFQ #2026076 - SB option - Recast Endpoint Insights and Right Click Tools Subscription

This solicitation seeks a California‑certified small‑business or micro‑business to provide a 12‑month subscription‑based support and maintenance service for Recast Software’s Endpoint Insights and Right‑Click Tools, which integrate with Microsoft SCCM. The contractor must deliver unlimited basic support, ticket handling, patches, upgrades, and performance improvements within defined response times, and activate the licenses within 45 working days of PO issuance. The contract value must be under $250 K and will be awarded to the lowest responsive and responsible bidder. • Provide 8 am‑5 pm PST/PDT support (Mon‑Fri) with urgent response within 1 business day. • Deliver subscription activation and ongoing updates at no additional charge for the 12‑month term. • Meet delivery deadline of ≤ 45 working days after PO receipt and submit invoices for payment within 45 days of receipt. • Must disclose any use or delivery of Generative AI in the product or services.