HUD Technology Transformation Next Generation

The United States Department of Housing and Urban Development (HUD) is seeking proposals for a Multiple Award Contract (MAC) Indefinite Delivery/Indefinite Quantity (IDIQ) contract to provide comprehensive IT Support Services and Technology Transformation Next Generation (ITSS and 2TNG) solutions. The contract will support HUD's Office of Chief Information Officer (OCIO) and its functional areas, including front office, customer relationship and performance management, chief information security office, and more. The contractor will deliver scalable, secure, compliant, and customer-focused solutions under individual Task Orders (TOs) that specify outcomes, service levels, and delivery locations. Some of the key services include enterprise performance and risk management, project health assessments, risk planning, TechStat management, audit response development, communications, governance, annual strategic planning, customer care committee board, policy management, contract management, and more. • Enterprise performance and risk management • Project health assessments • Risk planning • TechStat management • Audit response development • Communications • Governance • Annual strategic planning • Customer care committee board • Policy management • Contract management • Adjudication of contracts requesting onsite performance by contractors • Acquisition management • Acquisition coordination • Asset requisition • COR support • Administrative management • Leadership and employee development and training support • Telework/remote work support • Reasonable accommodations • Timekeeping • Travel • Space management • Supplies • Workforce planning and talent management • Financial management • Budget execution • Budget formulation and capital planning • Micro-purchases • Spend plan management • Customer experience (CX) • Employee experience (EX) • Enterprise architecture • Capabilities and standards • Solution engineering • Technical governance • Technology strategy • Technical solutions • Analytics and reporting • Cloud applications • Custom development • Data services • Emerging technology • Systems/software engineering • Software technology demonstration and transitions • Test and evaluation (T&E) • Independent verification & validation (IV&V) • Acquisition support • Acquisition engagement and support • Contract management support • Budget formulation & capital planning • Business need intake for pre-select phase • Business need and case/select phase support • Budget support • Budget management and support • Customer engagement • Customer centric communication • Customer relationship management • FITARA • FITARA request process facilitation • Open government • Audit and policy response facilitation • Program & project management (P/PM) • IT asset management • Project lifecycle management • Governance, risk & compliance • Enterprise management framework (EMF) • Cybersecurity policies and procedures • FISMA CIO Quarterly/Annual Data Calls • Plans of action and milestones (POA&Ms) tracking • Security assessments • Cyber incident response team (CIRT) • Security operations center (SOC) • Threat intelligence • Information System Security Officer (ISSO) support • Phishing exercises • Security awareness and training • Security architecture • Data loss prevention • Zero Trust Architecture (ZTA) • End-to-end lifecycle O&M support for program office systems • Accounts & access • Data center access management and support • DIAMS administration and support • DIAMS requests • Asset management • Hardware (H/W) and software (S/W) asset management • Audit & reporting compliance • Audit support • DHS/CIS BOD Reporting • Configuration & release management • Patch planning • Existing device support • Checkout inventory • Headquarters (H/Q) printer support • Power outages • Printer support • Workstation moves • Field support • Enterprise application support • Testing and deployment of new technologies • IT training • H/W, assistive technology (AT) & training resources • IT and operations & maintenance (O&M) support • IT and DME (development, modernization, and enhancement) support • IT and integration and deployment (I&D) support • End user support • Network support • Telecommunication support • Updating outlook distribution lists • Data center network security administration • Data center network administration • Email support • Fiber cabling • IP address management • LAN administration • Network operation pilots • Regional and field office moves • Remote access systems support • Service desk ticket management • System/performance monitoring • System XID approvals • Tiger Team testing and troubleshooting • VoIP support • Video Teleconferencing (VTC) HQ support • WAN administration • Wi-Fi administration • Security management • Antivirus management • Continuous Diagnostic Monitoring (CDM) administration • Enterprise Mobility Management (EMM) • Log monitoring and event management • Security assessment • Security configuration settings management (CSM) • Vulnerability scanning • System support • Data center application support • Data center asset and quality management and support • Data center cloud management and support • Data center database administration • Data center mainframe administration • Data center middleware administration • Data center network administration • Data center production control • Data center security compliance • Data center server administration • Event support • IT facilities