The State of Delaware seeks a vendor to provide a statewide, web‑based Emergency Medical Services (EMS) electronic patient‑care reporting system (DEMRS‑DE Trac). The solution must support real‑time field data entry, patient tracking, custom reporting, integration with multiple external systems (NEMSIS, HIPAA‑compliant, CAD, hospital EMR), and meet Section 508/WCAG AA accessibility standards. Mandatory deliverables include an implementation plan, training plan, organizational and flow charts, QA/QI module, 24/7 support, and a one‑year free maintenance period, with options for extensions. The contract is for an initial one‑year term (with up to six one‑year extensions) and requires the vendor to hold specific insurance, maintain U.S. data residency, and pass background checks for all staff. • Provide a secure SaaS EMS data‑collection, analysis, and reporting platform meeting NEMSIS 3.5 and HIPAA. • Deliver implementation, training, QA, and support documentation; submit weekly status reports and monthly usage reports. • No subcontractors allowed unless pre‑approved; all work performed within the United States. • Fixed pricing through December 31 2027; payment tied to measurable milestones with a possible 25 % retainage.