Promotional Goods and Services

The Kentucky Department of Agriculture is seeking a vendor to provide promotional goods and services, including consulting and design, order fulfillment, merchandising, warehousing, delivery, customer service, brand management, and technical integration. The vendor will work primarily with the AGR's Kentucky Proud brand, promoting locally grown food, farmers' markets, and other products. Key responsibilities include designing artwork, maintaining efficient order processing, providing kitting and assembly services, and ensuring products are well-stocked and displayed at retail locations. • The vendor must provide a detailed breakdown of pricing and adapt to the Agency's volume, enhancing scalability and financial efficiency. • The vendor must maintain agency-provided brand standards and monitor product quality during production and order fulfillment. • The vendor must provide real-time inventory visibility, order tracking, and detailed reporting on fulfillment metrics. • The vendor must comply with all relevant industry regulations and standards. • The vendor must provide proof of all first-time produced artwork, logos, or text within five business days of receipt of each individual order. • The vendor must prioritize responsive customer service and crisis management, addressing customer support requests within 48 hours of the Agency inquiry.