Zoho One CRM Development and Optimization Services

The University of Wisconsin’s Office of Business & Entrepreneurship is soliciting proposals from qualified partners to provide end‑to‑end Zoho One CRM development and optimization services. The work includes business process analysis, configuration, customization, data migration, integration with existing systems, user training, and ongoing support to ensure the CRM meets the university’s operational needs. Proposals must be submitted electronically via the ShopUW+ Sourcing Module by the stated deadline, and all questions must be submitted by the questions‑due date. The contract will be awarded to the most responsive and cost‑effective vendor that demonstrates relevant Zoho implementation experience. • Scope: Business process analysis, Zoho One configuration, custom app development, data migration, integration, training, and post‑implementation support. • Deliverables: Functional CRM platform, documentation, training materials, and a support plan. • Timeline: Not specified; proposals must outline a project schedule. • Submission: Online through Jaggaer; must have a supplier profile. • Evaluation: Based on technical approach, experience, cost, and compliance with submission requirements.