MANAGED PRINT SERVICES

New Hanover County Schools is seeking a qualified vendor to provide a comprehensive Managed Print Services (MPS) solution for its K‑12 district. The contract is a fixed‑price, three‑year lease arrangement (36 months) with optional two one‑year renewals, covering the supply, maintenance, and support of a fleet of monochrome and color multifunction devices, consumables, and related software services. Vendors must meet a minimum annual volume of 35 million black‑and‑white and 2 million color impressions, provide secure, FERPA/HIPAA‑compliant workflows, and deliver on‑site support, training, and reporting. The district expects a predictable, fixed‑cost model and will evaluate proposals on technical merit, cost, security, and vendor qualifications. • Base term: 36 months (option for two 1‑year renewals) • Required fleet: 246 MFDs, 1 duplicator, 238 exception printers, plus 1 high‑capacity scanner and 1 large‑format plotter • Minimum annual impressions: 35 M B&W, 2 M color • Fixed‑cost lease covering equipment, maintenance, toner, parts, and consumables (paper excluded) • Mandatory security/compliance: FERPA, HIPAA, SOC 2, encryption, secure print/release • Submission: Technical and cost proposals in separate sealed envelopes, due 2:00 p.m. Sep 17 2026 • Evaluation criteria: Technical solution, cost, security, service & support, equipment functionality, vendor qualifications (total 100 points) • Implementation target: Full deployment by Aug 18 2027, with phased roll‑out to schools