Parking Violation Processing & Collection Services / Treasurer & Collector

The City of Worcester seeks a single‑vendor solution to fully manage its municipal parking‑violation processing and collection functions for a six‑month term, with options to renew twice. The scope covers ticket issuance (including handheld devices), data migration, RMV integration, notice generation, payment processing (lockbox, in‑person, online), adjudication support, reporting, and on‑site/remote support. The vendor must provide both software and hardware, meet stringent security and reporting requirements, and maintain a Worcester‑based collections office for a higher rating. • Full‑cycle parking‑ticket processing (handheld devices, data capture, conversion, RMV mark/clear) • Collection services (payment posting, lockbox, web portal, notice generation) • Reporting, SOC Type 2 compliance, and on‑site support with a dedicated relationship manager • Mandatory insurance, bonding, and a 120‑day proposal validity period