RFP 2020-06 Office 365 Development and Support

This contract awards Kiefer Consulting to provide comprehensive development, support, and operations for Covered California’s Microsoft Office 365 environment, including a hybrid SharePoint intranet/extranet, OneDrive, Teams, Planner, and related tools. The work spans three years, with a possible two‑year extension, and is capped at a total maximum cost of $990,000. The agency requires 24/7 Tier 2‑3 support, on‑premise SharePoint administration, PowerShell automation, custom development (SPFx, .NET, JavaScript), and ongoing security and governance activities. The solicitation emphasizes strict compliance with technical qualifications, mandatory certifications, and a blend of technical (70 %) and cost (30 %) evaluation criteria. • Scope: O365 suite support, hybrid SharePoint administration, custom development, PowerShell, Power BI, Nintex, and 24/7 Tier 2/3 help‑desk. • Vendor Requirements: Minimum 3‑6 years experience on O365/SharePoint, specific skillsets, and no subcontractor changes without approval. • Financial Limits: $990 k total contract ceiling; annual funding approx. $330 k.