Countywide Next Generation 9-1-1 Host/Remote System

This contract awards McHenry County’s Emergency Telephone System Board a complete next‑generation NG9‑1‑1 solution, replacing three legacy Solacom Guardian systems with a fully IP‑based, NENA i3‑compliant architecture. The scope includes design, delivery, installation, commissioning of two geo‑diverse host sites and a remote site, integration with the Illinois ESInet, GIS mapping, intelligent workstations, training for ~75 telecommunicators and 12 administrators, and a 12‑month warranty plus maintenance. The procurement required a mandatory PSAP walk‑through, a formal RFP process, and submission of both electronic and hard‑copy proposals. • Replace legacy 9‑1‑1 hardware with a resilient, SIP‑based NG9‑1‑1 system. • Provide full hardware, software, installation, training, and one‑year support. • Mandatory compliance with NENA i3 standards, GIS integration, and extensive call‑control features.