Bookstore Operations for the University

The University seeks a qualified vendor to operate and manage the Wayne State University Bookstore for a ten‑year term, including the physical retail space, e‑commerce platform, campus café, athletics‑related merchandise, and related technology integrations. The contractor must handle inventory acquisition, POS and OneCard integration, marketing, facility renovation support, and financial administration while complying with university policies and reporting requirements. • Operate a 29,447 sq ft bookstore (brick‑and‑mortar) and maintain a 24/7 e‑commerce site integrated with OneCard, SIS/LMS, and financial‑aid systems. • Provide full‑range course‑material services (new, used, rentals, digital, Inclusive Access) and manage a campus café with dietary‑need offerings. • Support athletics retail, marketing/engagement programs, facility upgrades, and detailed financial reporting (including commissions, scholarships, and marketing funds). • Meet extensive compliance obligations: PCI‑DSS, WCAG AA, insurance minimums, M/W/DVBE reporting, and university wage‑rate requirements.