Description
The Maryland Transit Administration (MTA) is seeking proposals from existing Master Contractors under the PBX IV Telecommunications Equipment and Services Master Contract to provide ongoing maintenance, warranty, and time‑and‑material labor services for its statewide Interactive Voice Response (IVR) systems. The work includes hardware and software upkeep, warranty extensions, emergency repairs, configuration changes, system upgrades to support 25% growth, and end‑user training. Proposals must be submitted electronically, password‑protected, with separate technical and financial files, and must include cost breakdowns by site. The contract will be awarded for a period from February 23 2027 through December 31 2030.
• Scope covers hardware, peripherals, software, extended warranties, and labor for IVR equipment across multiple MTA locations.
• Required deliverables: updated equipment inventories, Visio configuration diagrams, monthly fixed‑fee maintenance coverage, and on‑site support (including after‑hours).
• Mandatory eligibility: only contractors already holding a Master Contract (001B0600162) may bid.
• Proposal deadline: 9:00 AM EST, 12 Nov 2026; questions due 2 Nov 2026.
• Evaluation emphasizes technical merit, experience, certifications, proximity, and inventory readiness.