Description
The Maryland Transit Administration (MTA) is seeking a Master Contractor—already awarded under the existing PBX IV Telecommunications Equipment and Services Master Contract—to provide comprehensive maintenance, technical support, emergency services, training, and billing support for its statewide PBX telephone systems, associated servers, and ISI call‑data accounting applications. The effort covers hardware, software, extended warranties, and time‑and‑material labor for a multi‑year period (Feb 2027 – Dec 2030) across multiple MTA sites. Proposals must be submitted electronically, password‑protected, with separate technical and financial volumes, and must meet specific MBE/VSBE participation goals.
• Scope includes ongoing system maintenance, troubleshooting, help‑desk support, emergency response, and on‑site changes (move‑add‑change).
• Required deliverables: updated equipment inventories (due 60 days post‑award), Visio network diagrams (due 3 months post‑award), and end‑user/administrator training.
• Contractor must assume existing ISI Telemanagement billing services and provide related technical support.
• Pricing is on a monthly fixed‑fee basis for hardware/software coverage plus labor rates for senior and junior technicians.
• Mandatory eligibility: only contractors holding the PBX IV Master Contract (001B0600162) may submit.
• Evaluation emphasizes technical capability, certifications, proximity to sites, and inventory readiness, with price as a secondary factor.