BOOKSTORE OPERATIONS RFP

Spartanburg Community College is seeking a qualified vendor to assume full‑service operation of its campus bookstore, covering both the physical retail location and an integrated e‑commerce platform. The contractor must manage textbook sales (new, used, rental, digital, and inclusive‑access), retail merchandise, special‑order processing, buy‑back programs, financial‑aid billing integration with the college’s SIS, and all related marketing, staffing, compliance, and reporting functions. The contract is structured for a three‑year base term with two optional two‑year extensions (up to seven years total) and will be awarded in late May 2026. • Operate and staff a ~2,800 sf bookstore, maintain inventory, and provide online ordering tied to Ellucian Colleague. • Deliver comprehensive financial‑aid billing, PCI‑DSS/P2PE payment security, and monthly commission reporting. • Meet performance metrics such as minimum operating hours, textbook availability by first day of classes, and compliance with OSHA, ADA, FERPA, Title IX, etc.