Description
The Maryland Department of Human Services (DHS) Office of Technology for Human Services (OTHS) is seeking a certified Maryland Small Business Reserve (SBR) vendor to provide comprehensive semi‑annual preventive maintenance, routine battery inspections, and 24/7/365 emergency field service for its data‑center power and precision mechanical cooling infrastructure located at 25 S. Charles St., Baltimore. The contract covers UPS systems, battery cabinets, PDUs, precision in‑row cooling units, dry‑coolers, and glycol pump packages, with a strict four‑hour on‑site response SLA for emergencies. The award will be a firm‑fixed‑price, one‑year contract (Jan 30 2027 – Jan 29 2028) with no renewal option. Only SBR‑certified Maryland small businesses may bid.
• Scope includes two preventive‑maintenance visits per year for UPS, batteries, PDUs, cooling units, dry‑coolers and glycol pumps.
• Mandatory 24/7 emergency dispatch with a 4‑hour on‑site arrival guarantee; liquidated damages of $250 per hour for late arrival.
• Required qualifications: active SBR certification, ≥3 years experience on mission‑critical data‑center power & cooling equipment, OEM‑qualified technicians, and proven emergency dispatch capability.
• Submission via ePACE/OpenGov portal by Dec 1 2026 3:00 PM; pre‑bid conference/site walk‑through on Nov 12 2026 (non‑mandatory).
• Contract value to be quoted as a firm‑fixed price covering all labor, parts, consumables and standby fees.