City-wide Printing and Mailing Services

The City of Madison is seeking a service provider for Printing and Mailing Services. The selected provider will be performing this service to City-wide departments. The scope of service includes printing and mailing of physical documents, including water utility bills, real estate tax bills, and other documents. The City is looking for a provider that can accommodate the needs of multiple agencies and provide a high level of service. • The provider must be able to print and mail documents on a weekly and monthly basis. • The provider must be able to handle increasing transaction volumes and provide secure file transfers. • The provider must be able to provide customer support and have a dedicated account manager. • The provider must be able to provide reporting and analytics on the printing and mailing services. • The provider must be able to comply with the City's affirmative action plan and other requirements.