Case Work for Emergency Sheltering and Housing Program

The Florida Division of Emergency Management is issuing a Request for Proposal to establish contracts with multiple Contractors for Case Work missions related to Non-Congregate Sheltering and/or State-Managed Direct Housing. The scope of work includes conducting program intake, eligibility, providing a digital system of record, and contact center operations. The initial term of the contract will be for three years, with the option to renew. The Contractor will be responsible for providing qualified staff, program management services, case work services, a public-facing intake portal, a digital system of record, and a 24/7 contact center necessary for mission execution. • The contract will be for a term of three years, with the option to renew. • The Contractor will provide case work services, including program intake, eligibility, and contact center operations. • The Contractor will provide a digital system of record and a public-facing intake portal. • The Contractor will provide 24/7 contact center operations. • The contract will be awarded based on the evaluation criteria outlined in the RFP.