FY27_ITS86_Veterans Cemetery Digital Services Portal

The Commonwealth of Massachusetts seeks a qualified vendor to design, configure, test, and deploy a Veterans Cemetery Digital Services Portal using the Appian low‑code platform. The solution will provide a public‑facing portal for veterans’ families to submit burial‑interment requests and a secure staff workspace for case management, eligibility verification, document handling, and reporting. The project includes full accessibility (WCAG 2.2 AA) compliance, stringent data‑privacy safeguards, and integration with existing Commonwealth systems such as OnBase and identity services. Key deliverables encompass discovery workshops, solution architecture, Appian configuration, testing, training, and post‑go‑live support. • Build a responsive public portal with multi‑step forms, document upload, and status tracking. • Deliver a staff case‑management workspace with workflow automation, eligibility rules, and dashboard reporting. • Ensure compliance with Commonwealth security, privacy, and digital‑accessibility standards, including a mandatory accessibility questionnaire and remediation roadmap. • Provide a detailed implementation plan, training materials, and transition assistance for a 36‑month contract term.