Davenport and Bettendorf Paratransit Eligibility Software

The Cities of Davenport and Bettendorf, Iowa are jointly issuing a Request for Proposal (RFP) to procure a software suite to manage the ADA Paratransit eligibility determination process. The software should allow applicants to submit their own application online or allow another individual to submit one on their behalf. The software should also allow city employees to process those applications, communicate with the applicant, and issue a determination through the software itself. The Cities are looking for a web-based software that does not require installation onto specific machines and is accessible from any computer with internet access. The software should also have a component for travel training that makes it clear to both applicants and back-end users that travel training is a separate service and does not impact an applicant's paratransit eligibility. • The software should allow applicants to submit their own application online or allow another individual to submit one on their behalf. • The software should allow city employees to process those applications and communicate with the applicant. • The software should issue a determination through the software itself. • The software should have a component for travel training that makes it clear to both applicants and back-end users that travel training is a separate service and does not impact an applicant's paratransit eligibility. • The software should be web-based and accessible from any computer with internet access.