Remote Service Desk Support

The Houston Airport System issued an informal bid (ref INF‑2026‑0075) for a “Remote Service Desk Support” contract that will provide a technology call‑center answering service for the airport’s help‑desk and call‑answering needs. The solicitation requires the vendor to submit three references with a two‑year service history and a detailed service‑plan outline. It is a sealed bid with the opening scheduled for the same day as the bid due date. • Scope: Remote help‑desk and call‑center answering for the Houston Airport System (IT help‑desk support). • Requirements: Provide three references, a company service‑plan structure, and sign the signature page. • Procurement: Informal, sealed bid with a single award; vendor details not disclosed in the summary.