Description
The Federal Emergency Management Agency (FEMA) is seeking a single‑award IDIQ contract to provide Arbitration‑as‑a‑Service (A&AS) support for the Hermit’s Peak/Calf Canyon wildfire claims office. The contractor will supply a roster of qualified arbitrators, manage case review, conduct up to 1,700 arbitration hearings over three years, and handle associated travel, training, and overtime. Work is primarily virtual with occasional in‑person hearings in New Mexico; the contract uses a hybrid Firm‑Fixed‑Price/Time‑and‑Materials/Labor‑Hour structure and includes two optional one‑year extensions.
• Provide at least six (up to twenty) qualified arbitrators (bar‑admitted, ≥10 years legal experience, ≥5 years arbitration or judicial experience).
• Conduct case reviews, hearings, and issue written decisions within defined timeframes (20 days to schedule, 10 days to issue decision).
• Manage travel logistics, badge/GFE provisioning, and required security/privacy training for all arbitrators.
• Deliver weekly progress reports, a Quality Control Plan, and a Quality Assurance Surveillance Plan.
• Maintain compliance with FEMA security, CUI handling, and FAR clauses; all deliverables become FEMA property.