Enterprise Asset Management and Work Order Software

The City of Columbia is seeking proposals for an Enterprise Asset Management and Work Order Software system to manage assets and work orders across multiple departments. The proposed solution must integrate with existing systems, including ArcGIS Enterprise, N. Harris CIS Infinity, Tyler ERP/Munis, and CivicPlus SeeClickFix. The contract period will be for one year, with the option to renew for four additional one-year periods. The City is looking for a phased implementation approach, with the first phase focusing on the Water Distribution and Engineering divisions. Key features of the proposed solution include mobile access, single sign-on capability, and the ability to handle various attachments. The City is also looking for a comprehensive description of technical and functional training available to City staff, as well as proposed Service Level Agreements (SLAs) for ongoing maintenance and support. • The proposed solution must be accessible by multiple users on multiple devices from both inside and outside the network. • The system must provide Single Sign-On capability utilizing Google or ADFS. • The system shall allow for mobile access for field personnel. • The system must have the ability to handle various attachments, including photos, videos, and PDFs. • The system shall provide the ability to update work order status at a frequency of 15 minutes or less.