Homeless Services Data Management Software

The City of San Bernardino is seeking a secure, cloud‑based data‑management platform to support its homeless services programs. The solution must handle intake, dispatch, GIS‑enabled field operations, client case tracking, shelter bed reservations, encampment monitoring, and extensive reporting while integrating with existing city and county systems and meeting HIPAA‑level security standards. The contract also includes full implementation services, training, and 24‑month warranty/support. • Centralized, cloud‑based software for referral intake, dispatch, and client case management. • Integrated GIS mapping, real‑time shelter capacity, and mobile iOS support for field teams. • Compliance with HUD, HIPAA, and California data‑privacy regulations; includes data ownership, export, and secure deletion provisions. • Required insurance, licensing, prevailing‑wage, and fiscal‑stability documentation. • Mandatory pre‑proposal Zoom meeting (Oct 13) and electronic submission via PlanetBids (deadline Nov 3, 2026).