Office of Sustainability - Utility Management Software

The State of Colorado’s Office of Sustainability is seeking a vendor to provide a comprehensive utility management software platform. The solution must ingest utility data via API, OCR/PDF, and manual entry, support data migration for roughly 10,100 meters across 14 agencies, and be fully operational by July 1 2027. The vendor must deliver training, change‑management, accessibility compliance (WCAG 2.1+), robust support (8 am‑6 pm MT, M‑F), SLA guarantees (≥99 % uptime, ≥90 % data accuracy), and a business continuity plan. Proposals must include detailed organizational experience, personnel plans, references, cost proposal, and any value‑added services. • Scope: Design, configure, migrate, and support a cloud‑based utility management system. • Data volume: ~10,100 meters, 14 agencies, historical data cleansing required. • Functional requirements: Asset metadata tracking, weather normalization, hierarchy management, in‑app guidance, accessibility (WCAG 2.1+), SLA reporting. • Support: 8 am‑6 pm MT, Monday‑Friday, multiple channels (phone, live chat, screen sharing). • Deliverables: Implementation plan, training program, change‑management methodology, accessibility documentation (VPAT/ACR). • Evaluation criteria: Experience in similar government utility software projects, technical approach, SLA performance, accessibility compliance, cost.