DCF Administrative Services Organization

The Commonwealth of Massachusetts Department of Children and Families (DCF) is seeking a single statewide vendor to serve as an Administrative Services Organization (ASO) for its network of Family Resource Centers (FRCs). The contractor will design, develop, implement, and maintain a suite of technology solutions (including a client‑relationship management system, staff‑tracking tools, and a public‑facing web portal), provide program evaluation and reporting, deliver ongoing administrative support to both the FRCs and DCF, and manage communications and marketing activities. The award will be a multi‑year contract (initial term up to Dec 2030 with two optional three‑year renewals, max 10 years) with an estimated total value of $15 M. • Develop and maintain a CRMS, staff‑tracking system, and web application meeting accessibility, security, and data‑privacy standards. • Conduct program evaluation, quarterly/annual reporting, and data‑analysis for the statewide FRC network. • Provide comprehensive administrative, technical‑assistance, and communications support to FRCs and DCF, including training, change‑management, and stakeholder engagement. • Staff the effort with four senior‑level managers (Program, Evaluation, IT, Communications) and any needed subcontractors, while meeting a minimum 1 % supplier‑diversity spend.