Office of Workforce Development Case Management System

The State of Missouri, through its Office of Workforce Development (OWD), is seeking a qualified vendor to design, develop, implement, and support a comprehensive Case Management System that will replace and integrate existing workforce‑development tools. The solution must support a wide range of capabilities, including case distribution, job‑seeker journey management, provider and partner relationship management, labor‑market data services, reporting, and full lifecycle system administration. The contractor will be responsible for all phases of the project – from requirements analysis, data conversion (≈65‑70 GB, 900 k documents), system architecture, configuration, testing (unit, integration, penetration, UAT, etc.), training, and post‑implementation support including a 12‑month warranty. The effort will involve close coordination with OWD staff, the IT Services Division PM, and multiple state and federal partners, with deliverables such as detailed project plans, risk/quality/security management plans, and custom reporting dashboards. • Scope: End‑to‑end design, build, integration, migration, testing, training, and support of a statewide case‑management platform. • Required expertise: Custom software development, system integration, data migration, cloud/IAAS, security compliance, and workforce‑development domain knowledge. • Deliverables: SOW, project charter, multiple management plans (communication, risk, quality, security, change‑order), configuration & data‑conversion plans, RTM, test cases, training materials, and ongoing maintenance. • Timeline: Open for proposals 16 Jul 2026 – submission deadline 2 Sep 2026; project execution expected to span multiple months with a 12‑month warranty thereafter. • Evaluation: Emphasis on technical solution, implementation methodology, staffing, past performance on similar government case‑management systems, and cost proposal.