Organizational, Workforce and Service Delivery Study

The City of Highland Village, Texas, is seeking a qualified consulting firm to conduct a comprehensive Organizational, Workforce, and Service Delivery Study. The study will assess the city’s current structure, staffing levels, workloads, management, operational efficiency, and service delivery, and will produce actionable recommendations to improve efficiency, reduce long‑term costs, and ensure financial sustainability while maintaining high‑quality services. The contract will be awarded on a fixed‑price basis, with proposals due November 18, 2026. The consultant must deliver a full set of reports, presentations to city leadership, and an implementation roadmap within a 12‑month period after the notice to proceed (Feb 1 2027). • Evaluate organizational structure, staffing, workloads, and service delivery across all city departments. • Benchmark against comparable Texas municipalities and identify best‑practice improvements. • Provide recommendations on reorganization, staffing adjustments, technology use, and alternative delivery models. • Deliver detailed reports, financial impact analyses, and phased implementation plans. • Conduct presentations to department heads, the City Manager, and City Council. • Submit twelve bound copies plus an electronic version of the final report.