Description
The U.S. Customs and Border Protection (CBP) is conducting market research to gauge vendor capability to provide enterprise‑wide Border Patrol Technical Operations Center (BP‑TOC) services. The effort will support real‑time network operations, security monitoring, and a 24×7 help‑desk for multiple surveillance and detection portfolios (integrated towers, mobile systems, subterranean sensors). The solicitation is an RFI; no contract will be awarded from this activity, but responses will inform a future indefinite‑delivery‑indefinite‑quantity (IDIQ) contract with task‑order work.
• Provide NOC services: real‑time monitoring, traffic analysis, alerts, and reporting.
• Provide SOC services: continuous security monitoring, vulnerability scanning, patch coordination, incident response, and compliance with FISMA/RMF.
• Operate a 24×7 call center/help‑desk for tier‑1 ticket intake, escalation, and resolution.
• Deliver monthly program‑management and availability reports, disaster‑recovery plans, and transition plans for future task orders.
• Meet stringent service‑level targets (e.g., ≥94% overall availability, specific response times for P1‑P3 incidents) and adhere to DHS/CBP security policies.
Attached files
Contact
Kimberly L. Cooper