Description
The Library of Congress seeks a firm‑fixed‑price service agreement to provide comprehensive maintenance and technical support for its Zeutschel OS 15000 overhead book scanner (Serial No. 65293). The contractor will conduct an initial on‑site inspection, annual preventive‑maintenance visits, software updates, remote telephone/email support, and timely repairs of hardware or software issues. The contract is structured as a five‑year base period with optional extensions, and the work will be performed primarily at the Library’s Collections Management Division in Washington, DC, with occasional service at a manufacturer‑approved facility.
• Initial on‑site diagnostic inspection within 30 days of award.
• Annual preventive‑maintenance visits plus ongoing software‑maintenance and technical support.
• Rapid response requirements: 2 business‑hour initial response, 5‑day issue resolution, 21‑day repair completion after parts receipt.
• Mandatory compliance with extensive security, CUI handling, insurance, and small‑business set‑aside (HUBZone, SDVOSB, WOSB) requirements.
• Payment via electronic invoicing through the Integrated Payment Processing (IPP) portal; no award amount disclosed.