Emergency Call Systems Monitoring and Maintenance (TAL)

The City of Phoenix Housing Department is seeking a qualified contractor to provide full‑service monitoring, preventive maintenance, repair, and reporting for its emergency pull‑cord call systems installed in senior housing units. The scope includes labor, materials, replacement parts, annual performance reviews, monthly reporting, 24/7 monitoring center support, compliance with ANSI/UL 1637, and rapid response to service calls. The contract is a 5‑year fixed‑price agreement with no option to extend, requiring the contractor to maintain appropriate insurance, staff badges, and adhere to City safety and OSHA standards. The contractor must have at least five years of experience in similar emergency call system services and be able to supply a workforce capable of responding within two business days. Key points: • 5‑year term, no extensions • Monitoring & maintenance of pull‑cord emergency systems in senior housing • Includes annual testing, monthly reports, and 24/7 dispatch support • Must meet ANSI/UL 1637 and City safety codes • Requires 5+ years of relevant experience and full insurance coverage • Pre‑bid conference and site visit (both non‑mandatory) on Oct 23, 2026 • Offer deadline Nov 13, 2026, 3 pm