Human Resources, Payroll, Time, Labor, and Leave Services

The Texas Health and Human Services Commission (HHSC), on behalf of HHSC, DSHS, DFPS, and CPRIT, seeks a qualified contractor to deliver managed Human Resources, Payroll, Time, Labor, and Leave (HRPTLL) services for roughly 50,000 state employees. The contractor will operate and support existing PeopleSoft/ CAPPS HCM processes, run a call center, handle reporting, records management, training support, and related administrative functions. The scope explicitly excludes procurement of a new enterprise HR/payroll system; instead, the focus is on maintaining, enhancing, and securely operating the current environment while meeting performance standards and service level agreements. • Provide end‑to‑end HR and payroll business process execution for ~50,000 employees. • Operate a statewide HR/Payroll call center and employee support desk. • Manage data reporting, records management, and training delivery. • Maintain and enhance the existing PeopleSoft (CAPPS) HCM platform, including interfaces and integrations. • Ensure compliance with security, privacy, and accessibility requirements (Section 508, etc.). • Deliver performance monitoring, SLA reporting, and continuous improvement services. • Support occasional system enhancements, workflow automation, and web‑based deployment.