Mail Services for District's Pharmacy RFP # 16988

The Dallas County Hospital District (Parkland Health) seeks a qualified vendor to provide comprehensive mail‑handling and delivery services for its central pharmacy operation. The contract will cover pick‑up, consolidation, tracking, delivery to patients, post offices, and other endpoints, along with reporting, disaster‑recovery planning, and integration with the District’s pharmacy IT system. The award will be a three‑year base term with two optional one‑year extensions, and the solicitation includes mandatory M/WBE participation goals, detailed security and compliance requirements (HIPAA, IT security standards), and a requirement to submit both electronic and paper proposals. • Provide daily electronic shipping manifests, real‑time package tracking, and delivery confirmations for pharmacy‑related shipments. • Manage pick‑up windows, maintain package integrity (including refrigerated items), and handle returns/re‑processing within defined timeframes. • Deliver a full suite of documentation, training, and 24 × 7 support, plus a 99 % system uptime SLA and disaster‑recovery plans. • Meet extensive compliance obligations (vendor credentialing, insurance, HIPAA Business Associate Agreement, M/WBE goals, boycott certifications).